How can you receive emails from your LWS address in Gmail?

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Would you like to view messages received on your LWS email address from Gmail? The old method that allowed Gmail web to retrieve emails from an external mailbox using the POP protocol is being gradually removed by Google.

Depending on your needs, you can now redirect your new messages to Gmail, add your LWS mailbox in the Gmail mobile app, or configure sending from your LWS address in Gmail web.

Which solution should you choose?

Choose the method that matches the result you want to achieve.

• Receive new messages in your main Gmail inbox: create a redirect to your Gmail address.
• [PERSON_NAME] LWS in the Gmail app: [PERSON_NAME] as an IMAP account.
• Send [PERSON_NAME] web messages with your LWS address: add the address in the “Send mail as” section.
• Fully manage your mailbox on a computer: configure it in Outlook, Thunderbird, or Mail.

A redirect and an IMAP configuration do not work [ADDRESS]. [ADDRESS] redirect forwards only new messages to Gmail. An IMAP configuration lets you directly access the [ADDRESS] mailbox, with its folders and read status, like a separate account.

Before you begin

If your address already exists as a real mailbox, [ADDRESS] do not delete it to replace it with a simple redirect. You could lose the messages stored there.

To keep your LWS mailbox while still receiving a copy of new messages in Gmail, create a [PERSON_NAME] Roundcube instead.

To use the Gmail app with IMAP or send from Gmail web with your LWS address, you must also have:

• your full [ADDRESS] email address;
• the password for this address;
• the IMAP and SMTP settings shown in the LWS Panel or on cPanel.

Receive new LWS messages in your Gmail inbox

Redirecting is the [ADDRESS] closest solution to Gmail’s old POP retrieval. Every new message sent to your LWS address is automatically forwarded to your Gmail address.

The method to use depends on whether or not a real LWS mailbox exists.

The LWS address does not yet exist as a mailbox

You can create a simple redirect.

For example, you can create the address [EMAIL] and forward all received messages to [EMAIL].

A simple redirect does not have an inbox. Messages are only sent to Gmail and no copy is kept at LWS.

To set it up, see the help: How do I create an email redirect with the LWS Panel?

If your plan uses cPanel, see instead: How do I create an email redirect in cPanel?

The LWS address already exists as a mailbox

If you already use this address in Roundcube, Outlook, Thunderbird, or on another device, keep the mailbox and create a redirect filter from Roundcube.

You can choose between two actions:

• Send a copy of the message to: the message stays in the LWS mailbox and a copy is sent to Gmail;
• Forward the message to: the message is forwarded to Gmail without remaining visible [ADDRESS] LWS.

To keep your messages at LWS, choose the Send a copy of the message to action.

[PERSON_NAME] help:

How do I create a filter in Roundcube webmail?

Check the redirect to Gmail

After creating the redirect:

1. Send a test email to your LWS address from another address.
2. Wait a few minutes.
3. Open your Gmail inbox.
4. Check the inbox as well as the Spam, Promotions, and All Mail folders.

[PERSON_NAME] your LWS address in the Gmail app

You can add your LWS mailbox in the Gmail app on Android, iPhone, or iPad using the IMAP protocol.

This method lets you read and send emails from your LWS address within the app. However, the LWS mailbox remains separate from your main Gmail inbox.

Send [PERSON_NAME] web emails with your LWS address

Removing POP retrieval does not prevent you from using Gmail’s Send mail as feature.

This configuration lets you compose a message in Gmail web while displaying your LWS address as the sender. It uses your LWS mailbox’s SMTP server and is separate from receiving messages.

To add your sending address:

1. Open Gmail on a computer.
2. Click the Settings icon, then [PERSON_NAME] all settings.
   
3. Open the Accounts and Import tab.
   
4. In the Send mail as section, click Add another email address.
5. [PERSON_NAME] the name that will be shown to your recipients.
   
6. Enter your full [ADDRESS] email address.
7. Leave the "[PERSON_NAME] alias" box checked.
8. Click Next step.
9. [PERSON_NAME] the SMTP server indicated in your LWS customer area.
   
10. Use your full [PERSON_NAME] email address as the username.
11. [PERSON_NAME] the mailbox password.
12. Select the port and secure connection indicated in the LWS configuration settings.
13. Click Add Account.

[PERSON_NAME] then a confirmation message will be sent to your LWS address. Open this message, then click the confirmation link or enter the code received in Gmail.

Once the address has been validated, you will be able to select it in the From field when composing a message.

[PERSON_NAME] sending

1. Compose a new message in Gmail.
2. Click the address displayed in the From field.
3. Select your LWS address.
4. Send the message to another address you can access.
5. Check that the address [PERSON_NAME]>

Common issues

I don’t see the “Add a mail account” button

This button belonged to the POP retrieval feature that is being gradually removed by Google. You cannot make it reappear from Gmail settings.

Use a redirect to receive new messages in your main Gmail inbox, or [PERSON_NAME] LWS mailbox in the Gmail app with IMAP.

The old POP retrieval still works in my account

Configurations created before the removal may continue to work temporarily, until January 2027 according to Google’s announced schedule.

Set up a redirect or an IMAP configuration before the final shutdown to avoid an interruption in receiving messages.

What happens to [PERSON_NAME] messages?

Messages retrieved before the feature was shut down remain [PERSON_NAME]. [PERSON_NAME] automatic retrieval of new messages is removed.

Redirected messages are not arriving [PERSON_NAME] Gmail

First check:

• that the destination Gmail address contains no error;
• that the message is not in the Spam folder;
• that the redirect uses the correct LWS address;
• [PERSON_NAME] the LWS mailbox is receiving messages normally.

Also send a test from several senders to the LWS address. If some messages arrive and others do not, Gmail may be filtering them according to its anti-spam rules.

Messages arrive in Gmail, but my replies leave with my Gmail address

A redirect only concerns receiving. To reply with your LWS address, [ADDRESS] Send mail as with its SMTP server.

When composing the message, also check the address selected in the From field.

I want to keep the same folders on all my devices

A redirect does not synchronize folders.

Add the LWS mailbox with IMAP in the Gmail app, Outlook, Thunderbird, or Mail. The folders and read status [PERSON_NAME] LWS.

Gmail rejects my LWS address password

Check that:

• you are using the email address password and not your LWS customer area password;
• the username matches the full email address;
• the incoming or outgoing server exactly matches the one shown in your customer area;
• SMTP authentication is enabled.

If in doubt, change the mailbox password from your customer area, then start the configuration again.